Refund and Returns Policy
We want you to be satisfied with your purchase.
1. Returns
You may return items within 30 days of delivery if:
- The item is unused and in original condition
- The item is in original packaging
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not due to our fault)
- Items returned after 30 days
3. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
4. Exchanges
We replace items only if they are:
- Defective
- Damaged during shipping
5. Return Shipping
- Customers are responsible for return shipping costs (unless item is defective)
- Shipping fees are non-refundable
6. Order Cancellation
Orders can be canceled within 24 hours of purchase. After that, orders may already be processed.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us at info@korsora.com