At Korsora, we want you to shop with confidence. If your order doesn’t meet your expectations, we’re here to help. Please review our Refund & Returns Policy below before requesting a return or refund.

1.Return Eligibility

You may request a return within 30 days of receiving your order if the following conditions are met:

  • The item is unused and in its original condition.
  • All original packaging, accessories, and included materials are returned.
  • The product shows no signs of use, damage, or modification.
  • Proof of purchase is provided.

Items that do not meet these requirements may not qualify for a return or refund.

2.Items That Cannot Be Returned

For quality and safety reasons, we cannot accept returns for:

  • Products that have been used or damaged after delivery.
  • Items returned without their original packaging.
  • Products returned more than 30 days after delivery.
  • Clearance or final sale items, where applicable.

If you receive the wrong item or a product that arrives damaged, please contact us as soon as possible so we can assist you.

3.How to Start a Return

To request a return:

  1. Contact our customer support team at info@korsora.com.
  2. Include your order number and the reason for your return.
  3. If your return is approved, we’ll provide instructions for sending the item back.
  4. Pack the item securely to help prevent damage during return shipping.

Please do not return products without receiving return instructions from our team.

4.Refund Process

Once your returned item arrives, it will be inspected to confirm that it meets our return requirements.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.
  • You’ll receive a confirmation once your refund has been processed.

5. Exchanges

  • We’re happy to replace products that:

    • Arrive damaged during shipping.
    • Have a manufacturing defect.
    • Differ from the item you ordered.

    If you believe you’ve received a defective or incorrect product, please contact us with your order details and photos of the item. We’ll review your request and provide the next steps.

6.Return Shipping

Unless the product is damaged, defective, or shipped incorrectly, customers are responsible for return shipping costs.

Original shipping charges are non-refundable. We recommend using a trackable shipping service when returning an item, as Korsora cannot guarantee receipt of packages lost during transit.

7.Order Cancellations

  • Orders may be canceled within 24 hours of purchase.

    Once an order has entered processing or has been shipped, it may no longer be eligible for cancellation. If you need to cancel an order, please contact us as soon as possible.

8.Late or Missing Refunds

If your refund hasn’t appeared after the processing period:

  • Check your bank or credit card account.
  • Contact your payment provider, as processing times can vary.
  • If you still haven’t received your refund, contact us at info@korsora.com, and we’ll be happy to help.

9.Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us promptly after delivery.

To help us resolve the issue quickly, include:

  • Your order number.
  • A brief description of the problem.
  • Clear photos showing the product and packaging.

We’ll review your request and work with you to provide a suitable solution.

10.Policy Updates

Korsora may update this Refund & Returns Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with a revised Effective Date.

11.Contact Us

If you have any questions about returns, refunds, or exchanges, we’re here to help.

Korsora

Website: https://korsora.com/

Email: info@korsora.com